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FRAUD AWARENESS

Fraudulent Use of the Royal Courier Services Brand

Attempts have been made to defraud Internet shoppers by the unauthorized use of the Royal Courier Services name and brand via email communications and graphics which appear, on the surface, to have originated from Royal Courier Services.

In most cases the communications concern the sale of consumer goods over the Internet where payment may be requested before the goods are delivered.

Please be advised that Royal Courier Services does not request payment in this manner. Royal Courier Services only collects money due for official Royal Courier Services related shipping expenses.

This security notice does not affect the obligation of a consignee to pay shipping, customs, VAT or similar charges, where these are properly payable at the time of delivery.

Royal Courier Services accepts no responsibility for any costs, charges or payments made which were improperly incurred as a result of fraudulent activity.

Websites

If you are in any doubt as to the integrity of a website that uses the Royal Courier Services brand, please always access Royal Courier Services websites via our global website.

Visit Royal Courier Services Global Website


Royal Courier Services Fraud Awareness Guidelines

Thank you for joining our effort to combat online fraud. Royal Courier Services goes to great lengths to protect our customers from fraud. If you suspect having received fraudulent emails, SMS or found a website or social media account that tries to pass off as Royal Courier Services, we encourage you to let us know at your earliest convenience, so that we can quickly take actions to stop the fraud.

Please report all suspicious activity to our dedicated Anti-Abuse Mailbox at phishing-dept@Royal Courier Serviceslogisticshipping.com following the below instructions.

We thoroughly investigate every report of suspected fraud, but generally, will not respond to personal inquiries. If you have questions regarding the status of a shipment or an invoice, please direct those to our customer support.

  • Fraudulent Email
    Below are some indicators that can help you assess whether the received email is fraudulent.

    * Official Royal Courier Services communication is always sent from @Royal Courier Serviceslogisticshipping.com.

    Note! Be aware of spoofed phishing emails sent from fake email addresses using Royal Courier Services legitimate domains. In such cases, when the sender appears legitimate, but the email still seems suspicious, always inspect the content of the email for anomalies such as an urgent tone, grammatical errors, unfamiliar URLs or attachments. Please refrain from clicking on any unknown links or opening attachments that seem suspicious.

    * We never use @gmail, @yahoo or other free email services to send emails.

    * We never link to a website other than our own starting with for example https://Royal Courier Serviceslogisticshipping/, or a country/campaign website

  • Fraudulent SMS
    * SMS Scams often include a shortened URL e.g. starting with https://bit.ly/ to obfuscate the final destination of the link.

    * The sender number is not visible, instead you find a generic name such as “Delivery”.

    * The phone number starts with a a country prefix outside of an expected territory (e.g. +235).

    Send a screenshot of the suspicious SMS to phishing-dept@Royal Courier Serviceslogisticshipping.com, include the suspicious phone number in the message.
  • Fraudulent Social Media Accounts Incl. Whatsapp
    * The account is lacking a sign of verification (e.g. there is no blue badge).